Privacy Policy

1. Introduction

Sydney House Design & Interiors ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sydneyhousedesigns.com.au or use our services.

2. Information We Collect

We may collect information about you in a variety of ways:

Personal Data

When you submit a quote request or contact form, we collect:

• Name
• Email address
• Phone number
• Site address
• Project details and attachments

Automatically Collected Data

When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website.

3. Use of Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver our building design services
• Send you updates about your project
• Improve our website and services
• Analyse website traffic and usage patterns
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Technologies we use include:

Google Analytics (G-VCHLD200JC)

We use Google Analytics 4 (measurement ID: G-VCHLD200JC) to understand how visitors interact with our website. Google Analytics collects:

• Pages visited and time spent on each page
• How you arrived at our site (referral source)
• Your approximate geographic location (city/country level)
• Device and browser information
• Interactions with website elements (clicks, scrolls, form submissions)

This data helps us improve our website and services. Google Analytics uses first-party cookies to track user interactions. The data collected is aggregated and anonymised where possible.

For more information about how Google processes this data, visit Google's Privacy Policy and Google Analytics Data Practices.

Google Ads Cookies

We use Google Ads cookies to measure advertising effectiveness and enable remarketing. These cookies help us show relevant ads to users who have previously visited our website.

Session Cookies

We use session cookies to maintain your browsing session and remember your cookie consent preferences.

Your Cookie Choices

When you first visit our website, you will see a cookie consent banner. You can choose to accept all cookies or only essential cookies. You can also instruct your browser to refuse all cookies or indicate when a cookie is being sent. To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

5. Advertising Disclosure

We use Google Ads and related advertising technologies to promote our services. This section explains how advertising works on our website:

Google Ads & Remarketing

We use Google Ads to display advertisements to users who have previously visited our website. Google uses cookies to serve ads based on your prior visits. This is known as remarketing or retargeting.

How Google Uses Your Data

• Google may use cookies to personalise the ads you see based on your browsing history
• Google may collect data about your device, browser, and IP address
• Google may use this data to measure ad performance and show relevant ads across its network
• We do not sell your personal information to advertisers

Opting Out of Personalised Advertising

You can opt out of personalised advertising by:

• Clicking "Essential Only" on our cookie consent banner
• Visiting Google Ads Settings to manage your ad preferences
• Using the Network Advertising Initiative opt-out page
• Installing the Google Analytics Opt-out Browser Add-on

For more information about how Google uses your data, visit Google's Privacy & Terms.

6. Third-Party Services

We may share your information with third-party service providers who assist us in operating our website and conducting our business:

• Resend: For email delivery
• Google: For analytics and advertising
• Supabase: For secure data storage

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Quote requests and project data are typically retained for 7 years.

9. Your Rights

Under Australian Privacy law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: